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Browse the siteJanuary 25 2018
I'm a big fan of online reviews. Not only do they provide information about the product or service you're researching, they also show you how the company handles problems. To me, a negative review is worth more than a positive review. If I see a lot of uncontested negative reviews, I move on. If I see the business responded with a simple "sorry for your experience" or "please contact us" response, I typically assume they're answering just for the sake of answering and not because they really care, so I move on.
However, sometimes I see a company handle a bad review very well and I work with them. After all, if I have a bad experience, I want to know that the company will do everything they can to rectify the situation.
So, what should you do when you get a negative review online?